Our IT users do not access the Support community often but periodically their access to submit cases is revoked. I understand Adobe\Marketo wanted people to search for answers before putting in cases, but my IT folks do search for answers then have to request access to submit a case, and most times I can't see them in the system to give them access. This is not a time-efficient process for us, as it takes a support ticket to re-enable them to be able to submit the original ticket. My Ideas is to stop disabling the users who have not accessed the community for a time so I can get better service from my internal support team as well as Adobe\Marketo.
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