Option to prevent Operation Emails from being included in Email Communication Limits

Option to prevent Operation Emails from being included in Email Communication Limits

We have a 1/day and 3/week Email Communications limit.  However, I've noticed that many of the users that reach the 3/week limit have reached that limit due to operational emails. For example, they are new to our system, and they register for an email. They opt in for 3 of our newsletters, and get 3 confirmation emails (+3), plus the automatic confirmation email for the webinar (+4).  Now they're suspended from any emails for the next 7 days.

Especially as a new lead, if we're sending out a product announcement, or something else, just because they're a new lead and received 3+ operational 'confirmation' emails shouldn't prevent them from receiving their first Marketing Communications.

There should be an option to allow Operational Emails to not count toward Email Communication limits.

4 Comments
Anonymous
Not applicable

Sam Adler​ have you confirmed with support that that is the case? That sounds like a bug to me if so!

Anonymous
Not applicable

Yes, Allison Sparrow unfortunately this is confirmed with support... 

Anonymous
Not applicable

Wintha Kelati​ fyi

Community Manager
Status changed to: Already have it