Notification for Sync Failures

Notification for Sync Failures

There really should be a way to notify someone if a record sync failed, especially considering Marketo gives up after the first try.

An example of where this is extremely prevalent is for SFDC integration customers who have validation rules setup. Validation rules related to Leads/Contacts are fairly common is SFDC, but they are often setup over time by an admin as they are needed, especially when new custom fields are created. A by-product of this process is that existing database records that were in SFDC don't have values in the required fields, so from the moment a validation rule is setup and going forward, when the record is being edited by a user it won't save unless that required field has a value. Since Marketo needs a SF user login, it is subject to these validation rules.

The example above may want to be documented in the SFDC installation/integration guides as well, since validation rules are not necessarily part of permissions and can apply to an admin user. We had no way of knowing, and luckily we caught this before we launched our first nurture campaign... otherwise thousands of records wouldn't have synced anything. *gulp*

I should add that a sync failed notification would be useful in more cases than the specific example above... API limits for example. I'm sure there are other examples that cause a sync failure.

64 Comments

We have a wrong set-up for Duplicates in Salesforce that avoid sync with Salesforce. This is true for several months so we would like to list all people affected by this failure in the sync with Salesforce in order to evaluate the damage. But Marketo support team just told me that this is not yet possible. Could you please do something.

FYI Cosmina PatrascoiuChloé Sabourin

Absolutely!

Level 2

And Marketo should be intelligent enough that is a sync DOES fail, it knows to try to re-add that record to the SFDC Campaign & Status each time until a successful sync happens. We're losing too many records not being added to campaigns because a record fails to sync from time to time.

Community Manager
Status changed to: Open Ideas