Improve speed

Improve speed

Generally I think marketo is a fantastic product, but the thing I'm finding really lets it down is its speed. Sometimes I do very basic queries and I have to go make a few cups of tea before it has run. 

Can I please request that you invest more in your servers and concentrate on getting the speed issue fixed. If you do this, you'll easily have the best product in the market (I've used alot of the others!)

Cheers
13 Comments
Anonymous
Not applicable
Hi James,

This is something we're actively working on. There are a lot of things that fall into speed, but it sounds like you're mostly interested in running Smart Lists faster. It is a little more complex than just adding more servers- more about looking at the software itself and designing new ways of doing things. It isn't a small project, but I'm very excited about the current direction this is going.

Also, if you are having trouble with Smart Lists, we often can offer some advice on using Segmentaions or structuring your lists differently to get the best out of the system today. Support is good at that, and I'd be happy to offer suggestions as well.

-Erik

Anonymous
Not applicable
Hi Erik,
             Sure I appreciate it won't be an overnight fix, but for instance I'm currently this morning trying to check how many leads will be effected by my smart campaign, and there are 4 criteria in the query (no way to make that smaller) and its been running for about 4 minutes currently and still hasnt finished. With a background in databases and queries, I know this to be very, very slow. Just seems a shame as I really love the rest of the product, think its very intuative, any does nearly everything you want in an 'easy to work out' way.

It's not just smart lists though, data exports - when sometimes you have to see the data in a spreadsheet as its impossible to see or understand the data properly in marketo, again this takes far, far too long, even for small amounts of data.

So really hoping this is being given a priority 🙂

James
Anonymous
Not applicable
Having been around a while, I've seen speed increase and decrease. I am generally pretty happy with the times it takes to run the day to day operations. When you have many Filters (esp clicks links) it can get slower, that's why it's good to be proactive with reporting. Using Static Lists over Smart Lists. 
Anonymous
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I've used Marketo since 2010, and have seen a huge decline in performance.  Right now it is so bad I cannot get any email campaigns ready (dependent upon smart lists with activity filters). 
Anonymous
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We recently Archived 2012 Programs and found the Search function to slow down significantly after this change.  Today we un-archived the 2012 Folders and the Search function speed improved significantly.  Marketo has started to purchase more F5 BIG-IP boxes.  This will help with load balancing but I think they need more!!!!!    I realize this is a selfish corporate plug!

Overall - we have seen everything deteroriate from a speed/performance perspective within the last 3-4 months.  Love the technology just need to throw power at it.

Anonymous
Not applicable
I've had some on and off performance issues as well.

I find that skimming down smart lists with activity/change filters, especially those evaluating large time periods, can increase speeds. Also using operators like "is" instead of "contains" help. If you can utilize segmentation lists in smart campaigns instead of elaborate smart lists that reference each other-- that can help too.

On the flip side, I definitely have had undesirable wait times when trying to export smart lists. I sometimes get stuck in the queue for 20-30 minutes when I'm exporting a very basic smart list.

Anonymous
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If Marketo provided users the ability to index certain fields from the admin section could that help increase performance?  I find there are 8-10 fields that we constantly use in our smart list.  If I was designing a MySQL db for internal use I'd probably index those fields.  Seems like it that would be helpful within Marketo as well.
Anonymous
Not applicable
At the Marketo Summit 13' it was announced during a keynote that smart list performance will be improved by 20X in some cases.  When is this improvement going to be released?
Anonymous
Not applicable
Marketo - any news? We're still having serious problems with speeds
I can honestly say that the speed has got much better.
We had major issues in the past since we had over 10 million records!

The speed has really improved, also I have stopped users from writing silly smart lists.