Add token support to Outlook add-in

Add token support to Outlook add-in

The outlook add-in, unlike salesforce, does not support token resolution.

This limits it's usage, comparatively to the salesforce or dynamics MSI.

5 Comments
Anonymous
Not applicable
I agree - and I don't want the reps to accidently use an email with tokens in Outlook. I'm thinking I might duplicate our MSI emails and specify which ones are for outlook and which ones are for SFDC.
Anonymous
Not applicable
@ Delinda. I have the same issue and have dozens of templates publshed so it would take forever re-creating "Outlook friendly" versions.

I wish Marketo would have a feature where you can select wether you want to publish in SFDC or Outlook (perhaps in the "edit settings" tab).
Anonymous
Not applicable
I agree as well.  I would like to see token support for both the Outlook and Gmail add-ins, as I have sales reps who use both programs for emails.  This add-in is great to use if the reps want to send attachments other than what are provided in the Sales email templates, but the lack of token support really limits them.

I also agree with Adam's comment on the publish option for SFDC or Outlook (would also like to see Gmail on that list too).
Anonymous
Not applicable

This should be better called out during training on Marketo.  Part of the benefit and scalability and speed of Marketo is using tokens- it is a shame that they don't work in all of the tools.

kh-lschutte
Community Manager
Status changed to: Open Ideas