"communal opens"

Angelika_Libera
Level 1

"communal opens"

Email metrics seem to apply to everyone in the company we are sending emails to, eg. everyone in the company seems to open and/or click when this is highly unlikely. Could this have something to do with the company's email client configuration?

Many thanks

1 REPLY 1
Devraj_Grewal
Level 10

Re: "communal opens"

Angelika,

To get the fastest response and the most out of this Community, please move this product discussion to Products​ as Community Help and Feedback​ is meant for discussion about this Community Portal itself.

Are you seeing through the lead's activity histories that they are clicking the email before the email is delivered or clicking the email immediately after the email is delivered? This is most certainly not human behavior and is instead an automated process from the recipient's email server, you can read more here: Email was clicked before it was delivered? It's a link scanner