** PLEASE READ BEFORE POSTING YOUR MARKETO PRODUCT QUESTIONS HERE **

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Level 10 - Champion Alumni

** PLEASE READ BEFORE POSTING YOUR MARKETO PRODUCT QUESTIONS HERE **

If you have a question/issue regarding any of the product related features of Marketo, STOP, and head over to the appropriate section of the community called PRODUCTS & SUPPORT (Products).  There is a specific space called "PRODUCT DISCUSSIONS" for these types of discussions.

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This is where the majority of the members of the community - especially many of the experts/champions - "hang out" to help/assist others with their questions/challenges.  Meaning, you will have a much greater chance of having your question seen and answered.

PRODUCTS & SUPPORT > COMMUNITY HELP & FEEDBACK is for getting assistance (or providing feedback) for the community platform in general (not Marketo product related) - for example "I just changed jobs - how can I have my old profile merged with my new profile?).  There are a couple other areas of the community that lead to this same confusion (MARKETING CENTRAL > MARKETING DISCUSSIONS).

Hope this helps and saves us from constantly reminding users (mainly new users who aren't familiar with the community) to move their question to the appropriate section/space of the community.  We're not trying to be rude - we simply want to direct you the most appropriate place within the community to help you get your questions answered as quickly (and accurately) as possible.  And, of course, allow others to benefit from this as well.

You might also find these resources useful (thanks Grégoire Michel and Josh Hill😞

Getting the most of the community when you have a Marketo question

How to be a Good Marketo Nation Citizen

3 REPLIES 3
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Re: ** PLEASE READ BEFORE POSTING YOUR MARKETO PRODUCT QUESTIONS HERE **

Love it.

Could we make this one stick as the first line when someone looks to "Community Help and Feedback" ?

Reader, if you have posted a product question to "Community Help and Feedback", you can (and should) move it to to products.

On the top right of the screen, there is a "move" button:
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Hit it and select

Products

-Greg

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Anonymous
Not applicable

Re: ** PLEASE READ BEFORE POSTING YOUR MARKETO PRODUCT QUESTIONS HERE **

Wow, no need to be so rude.

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Re: ** PLEASE READ BEFORE POSTING YOUR MARKETO PRODUCT QUESTIONS HERE **

Hi Patricia,

The way the title of Dan's post is being written is not intended to be rude, but to raise attention. Apparently that worked

I and a few others (Dan, Sanford, Josh, Dory, to name a few) are answering tens of question every day and yet, we very often find some that had no answer because they were not posted in the right place. And believe me, we are sorry for this.

-Greg