Outlook displaying emails different to gmail

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Level 2

Outlook displaying emails different to gmail

Hi there, can you please help clarify for me why my outlook is displaying only part of the image on my email? Whereas on my gmail - it loads completely fine.

OUTLOOK:

pastedImage_1.png

GMAIL:

pastedImage_0.png

10 REPLIES 10
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Level 10 - Community Moderator

Re: Outlook displaying emails different to gmail

Please move this to Products ("About" isn't a support space). Move link is at the right. And you have to include your code (not the whole email of course, but an HTML snippet surrounding the offending image).

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Level 2

Re: Outlook displaying emails different to gmail

Sorry I can’t seem to find the move link?

Natalie Ng | Senior Marketing Executive | APAC and South Africa

Phone +613 9245 9411 | Email natalie.ng@exponential.com<mailto:natalie.ng@exponential.com>

<http://www.exponential.com/resources>

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Level 5

Re: Outlook displaying emails different to gmail

Hi Natalie NG,

The Gmail converts/compiles the email HTML in a different way then Outlook.

The best way is to use Emailonacid tool to check the email on different platforms.

Rest I would suggest depends on your email client priority.

PS: If the email look good on Outlook it will look almost the same in Gmail.

Thanks,

Ravi Ansal

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Level 2

Re: Outlook displaying emails different to gmail

Thanks Ravi,

Is there any pointers on how to rectify this issue?

Natalie Ng | Senior Marketing Executive | APAC and South Africa

Phone +613 9245 9411 | Email natalie.ng@exponential.com<mailto:natalie.ng@exponential.com>

<http://www.exponential.com/resources>

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Level 5

Re: Outlook displaying emails different to gmail

HI Natalie,

I would suggest you to use Inline HTML instead of CSS. If that doesnot work you need some designer to check the code.

Thanks,

Ravi Ansal

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Level 2

Re: Outlook displaying emails different to gmail

Thanks Ravi! Will check with our designers.

Sent from my iPhone

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Re: Outlook displaying emails different to gmail

Hi Natalie,

What template are you using ?

This typically happens when the template is not a real multi-device / responsive one.

-Greg

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Level 2

Re: Outlook displaying emails different to gmail

Thanks Greg,

I’m using one of the basic templates available in Marketo. So it is very strange that its not working on my outlook.

Thanks, Natalie

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Re: Outlook displaying emails different to gmail

Hi Natalie,

What template ?

Even though, sometimes, they might have bugs

-Greg