How do I shut down the support chat box that shows up in the community

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Level 7

Re: How do I shut down the support chat box that shows up in the community

Hi Dory,

We are making some changes to our chat based on some new layout designs and also looking at different and potentially better ways of being able to offer customers a chat option.  Obviously, we don't have all the kinks worked out yet.  If you can post what page/url you saw that chat box, that would help us determine where the campaign error lies.

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Re: How do I shut down the support chat box that shows up in the community

Bumping this as it is still occurring.

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Marketo Employee

Re: How do I shut down the support chat box that shows up in the community

Gerard Donnelly​, where are you seeing the chat box appear? + Kenneth Law

Thanks, Janet

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Level 7

Re: How do I shut down the support chat box that shows up in the community

Hi Gerard Donnelly​.

Sorry that is still happening.  Let us know what page or url you saw the chat box and we correct the campaign code.

Thank you.

Ken

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Re: How do I shut down the support chat box that shows up in the community

HI Kenneth,

It's happening on the Products page. But's gone now.

This is quite weird, because it does not necessarily happen on all sessions.

-Greg

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Re: How do I shut down the support chat box that shows up in the community

Hi Kenneth Law​,

It has also disappeared for me as well.

Thanks,

Gerard