How do I shut down the support chat box that shows up in the community

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How do I shut down the support chat box that shows up in the community

Dear Community Managers and Janet Dulsky​,

A few feature has popped up for me this morning in the "discussion" screen in the community: a superb "Chat with support" popup:

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Problem is, it appears over the content specifically on top of the metric that tells me whether a question has already got an answer and I have not been able to find how to disable it

Can you please help ?

-Greg

15 REPLIES 15
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Re: How do I shut down the support chat box that shows up in the community

It's gone now

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Marketo Employee

Re: How do I shut down the support chat box that shows up in the community

Glad to hear it Grégoire Michel​! Definitely not how the chat box should behave.

Kenneth Law​, FYI on chat box behavior.

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Re: How do I shut down the support chat box that shows up in the community

Hi Janet Dulsky​ and Kenneth Law

The problem is back this morning.

-Greg

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Re: How do I shut down the support chat box that shows up in the community

Hi Janet Dulsky​ and Kenneth Law​,

the chat is still there and it's really annoying, alls the more so as it's impossible to shit it down.pastedImage_0.png

-Greg

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Marketo Employee

Re: How do I shut down the support chat box that shows up in the community

Grégoire Michel​, I've reached out to Kenneth Law​ and expect him to respond shortly. I'm hoping he can make the chat box less intrusive.

Thank you for your patience.

Janet

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Re: How do I shut down the support chat box that shows up in the community

Hi Jannet,

Thx for your help

-Greg

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Level 7

Re: How do I shut down the support chat box that shows up in the community

Hello Grégoire Michel​,

Sorry for the inconvenience and the annoyance.  I have corrected our chat programming, please let me know if it still appears.

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Re: How do I shut down the support chat box that shows up in the community

Hi Kenneth Law​,

It's gone now. Thx

BtW, why isn't it possible to have a "close" action on this chat box ?

-Greg

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Re: How do I shut down the support chat box that shows up in the community

It's interesting that this is "back" as I remember it being quite an issue when they tried to launch this a few years ago as well.   What's old is new again, I guess?