Tip #1: Using Tags in Community

Anonymous
Not applicable

Assigning tags to your content makes it easier for you and others to find later.

Tags are like key search words that you and others assign to content. Tags make it easier to find content when you or others search for it later. You can assign tags to existing or new content. You can even assign tags to a status update.

Assign tags to a Status Update

To assign tags to a status update, type # before the keyword, for example, "Really enjoying these awesome tutorials about how to get started".  Now others will find this update whenever they search for "tutorials" and "get started."

Assign tags to other Content

There are two ways you can assign tags to content:

You can open or create your content and scroll to the bottom of the page to the Tags box. Type in the keywords you would use to search for this content.

You can also use inline tagging by adding tags on the fly, as you're editing the body of the content. To do this, use the #, which is a hash or pound sign, and follow it with the tag. So if you're writing about your first day in the new community, you might say "Just learned how to write a post newbie"

To learn more tagging tips and view our other Community Help Articles click here!

6 Comments
Anonymous
Not applicable

Hi Liz,

I'd like to give feedback about the new Help / Community page. Warning: you're not going to like it.

I appreciate the effort of trying to improve something, but unfortunately you guys have done the opposite. Before I just clicked on Help anywhere in Marketo and there it was, all the information I needed at my finger tips. I could find my cases easily, dive in the discussions if I wanted, find the resources, browse to the courses in university, etc. My life was easy. Now I don't know where to start.

The easiest thing for you would be to please return to the old model. Suspecting that you cannot do that for me, could you please reduce the number of links between me and my cases? PLEASE, I BEG YOU. MAKE IT EASY FOR ME!!!

At the moment, the best way for me to find a specific ticket is to find an email from support with the case number in it. I noticed today that you changed the link from that email to the actual ticket. That is so much progress! it used to go to https://nation.marketo.com/welcome​, where I'd get lost. 

Navigating from Help in Marketo, I need four clicks to reach my tickets. Why not taking me straight to my cases from there? I don't need to see the About Support page every time. Why not linking the Customer Support drop down menu in Help to My Cases? That'd be just two clicks.

Many thanks,

Rei

Anonymous
Not applicable

Hi Rei,

We always appreciate feedback and want to hear about your frustrations, so don't worry about that! I'm so sorry you're frustrated, and I will do what I can to address your issues.

Kenneth Law​ and I can discuss the support issues you are having. However, there are a few quick ways to get to your cases. The fastest (2 clicks) is if you click the pencil in the global nav, and scroll to the bottom you can click "My cases".

my cases.jpg

Second, you can click Support in the global nav under Products & Support, and then click My Cases.

support.jpg

my cases 2.jpg

I hope this helps alleviate some of your stress in finding your cases, and I will talk with Ken about the other support feedback. Please let me know if there's anything else specific to help that I can address. We know this is a big change from the old Community, but we really hope that once you get the hang of the new platform you find it to be robust and easy to navigate.

I'd be happy to have a call with you if it's easier, and I can walk you through some things. If you missed our webinar from a few weeks ago, you can access that here: Video Link : 1149​. We'll be doing more, and would love to know to focus on.

Thanks for hanging in there with us!

Liz

Anonymous
Not applicable

Rei


I should have mentioned you can also find your cases by clicking "My Stuff" in the global nav, and click "My cases" at the top, or from the homepage you can click support (Big CTA on the right middle of page) and then click "MY Cases".

Anonymous
Not applicable

Hi Liz,

Thanks for getting back to me.

I guess that what I like about the previous navigation was that support/resources/training was one click away from within Marketo. That was so easy to do and to explain to my users. "Go to the Help tab in Marketo and click on Support/Resources/University". That's all I needed to tell them. You'd probably agree with me that your instructions, albeit clear, are more complicated. Now things are all over the place. "Help" takes me to a documentation page only. Everything else is hidden in the tinny green arrow next to it - sooooo easy to miss!

Where did the online courses end up, for example? I have links to the old page that obviously are not working anymore.

Now I have another problem. I've posted a couple of comments with tags. A couple of them were already in use, but when I try to find where they were mentioned before, I can't find anything.

Screen Shot 2015-08-27 at 14.17.23.png

Happy to talk to you and Kenneth if you want.

Rei

Anonymous
Not applicable

Hi Rei,

Yes I'm afraid I can't help with some of these issues. But someone can! Again, we appreciate your feedback, so let me put you in touch with the right people.

FYI The new training site is accessible in these areas under "University": the super ball drop down (where product docs is), the middle of the homepage, and in the middle of our Products & Support Page.

Here is the direct link to the schedule of courses. Philip Tieu​ can answer any other questions you have regarding the LMS.

Kenneth Law​ can you please reach out to Reivick Giuliani​ to discuss the support area?

Thanks!

http://learnadmin.marketo.com/ClassroomCalendar.aspx?q=&at=T&ty=ML.BASE.DV.SearchAnyWords&CTYPLCL_DI...

Anonymous
Not applicable

One more question...what do you mean... the previous navigation was that support/resources/training was one click away from within Marketo. That was so easy to do and to explain to my users. "Go to the Help tab in Marketo and click on Support/Resources/University".

So from the product, you could get to training? I see in the product help drop down there are product docs, community, support...but am a little confused. Please let me know.

Thanks!