What is the proper way to set up an intricate, behavior-based nurture program?

Kristi_Mousley
Level 1

What is the proper way to set up an intricate, behavior-based nurture program?

What is the best way to set up this nurture program using nested program/smart campaigns/streams/etc:

Send Email 1

   >If click, send Email 1A

   >If not, send Email 2

If they clicked in Email 1A, send email 1B

If not, send Email 2

and so on.

Here is an image of the workflow I'm trying to set up within Marketo:

Example for Marketo.png

1 REPLY 1
Vladislav_Vagn1
Level 5

Re: What is the proper way to set up an intricate, behavior-based nurture program?

I think you can achieve this using streams and transition rules/smart campaigns.

In your case, you could set it to where a "Yes" takes them to the next stream with the next email you want to send them. And a "No" would keep them in the current stream and they will receive the next email.

 

To make this possible, you can set up transition rules that trigger off a person clicking a link or visiting a web page.

 

Stream 1:

Emails 1, 2 and 3

Stream 2:

Emails 1A, 2 and 3

Stream 3:

Email 1B, 2 and 3

 

and so on.