Marketo Support provides an easy Case Submission/Management Tool that allows authorized contacts to easily connect with our Support Team and also manage and view all open and closed support cases.
Each company has a limited number of people that are set up as Authorized Support Contacts and can log into the Marketo Community and submit support cases. Contact your Support Admin to request to be added as an authorized support contact. If you do not know who your support admin is, send an email to firstname.lastname@example.org and our Marketo Cares team will be able to provide you details and put you intouch with your Support Admin.
1. To submit a case from the Bizible Home Page, select the Support Cases link under the Bizible Support Links box.
2. Once the Support App loads, select Create Case and fill out the required fields in order to submit your case:
3. Once all the necessary fields for your case are filled in, click the Save button and your case is submitted and will be routed to the next available skilled Technical Support Engineer to assist you.