Re: Pausing a record in an Engagement Program

Anonymous · ‎07-01-2015

I have an engagement program with 4 different streams. Each stream has 1 program which sends out 2 emails. The first email gets sent at 10:15AM and if they don't click on anything the second email gets sent out a week later. If I pause a record after the first email, does that mean he/she will not receive the second email within the same program?

Diederik_Marte4 · ‎07-02-2015

From my experience it will not. Pause in an engagement program will prevent the next email/program in the stream to run. If you want to prevent the second email to go out, you will need to remove the lead from the flow in the program you fired.

6x Marketo Champion | Marketo Certified Solutions Architect (MCSA) | Marketo User Group Leader | International Speaker on Marketing Technology

View solution in original post

Anonymous · ‎07-01-2015

FYI. I moved your post to Products and Support

Diederik_Marte4 · ‎07-02-2015

From my experience it will not. Pause in an engagement program will prevent the next email/program in the stream to run. If you want to prevent the second email to go out, you will need to remove the lead from the flow in the program you fired.

6x Marketo Champion | Marketo Certified Solutions Architect (MCSA) | Marketo User Group Leader | International Speaker on Marketing Technology

Anonymous · ‎07-07-2015

Okay. Thanks for the feedback Diederik.