7 Replies Latest reply on Jun 3, 2015 11:49 AM by Greg P

    Customer Email change and unsubscribe

      I was curious if anyone is experiencing something similar.
      In Marketo a customer has been unsubscribed from email.
      If that customer changes his or her email address in our CRM and still has the option set to unsubscribed and that change is send to Marketo via API (including the unsubscribed flag).
      After the update that customer unsubscribe flag has been removed in Marketo and now he or she is receiving email.
      The only way to reset the unsubscribe flag is to send the record twice.
      Please let me know if you are experiencing this and if you have a solution how to deal with this.