10 Replies Latest reply on Jul 23, 2015 3:30 PM by 4140a34a4ba661a628ecd893f7b7656938b99bd4

A place to vent?

807673794004d7cc46e6fe53d5beb6b5176e1cd9 May 21, 2015 9:57 AM

Can we do this? A place to vent our frustrations about Marketo/being an admin? We love the system but sometimes it just about sends us over the edge. I'm thinking that with venting there will also be creativity for solutions.

I'll give an example

I'm trying to test out using tokens and dynamic content to become scalable in our biggest operational programs (renewals) and go from 100+ emails down to 15. I finally came up with an idea to eliminate the dynamic content need and just use a Marketo only formula field. Testing of current formula fields went well so I go to create the formula field only to discover you can't use Account information to create formula fields! Ugh.

Re: A place to vent?

cf5bb53a3853ed93ab5f6d5e675c82387aaf062f May 21, 2015 1:08 PM (in response to 807673794004d7cc46e6fe53d5beb6b5176e1cd9)

I didn't know you could make marketo-only formula fields? Really?

Also, I'd LOVE to hear what you guys are doing for renewals in Marketo. I'm currently starting the planning process here, and find most content is focused on demand gen, not renewals.
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- Re: A place to vent?
  
  807673794004d7cc46e6fe53d5beb6b5176e1cd9 May 21, 2015 1:41 PM (in response to cf5bb53a3853ed93ab5f6d5e675c82387aaf062f)
  
  Yes, but they are practically useless as you can't use them in smart lists. But I did just find out you can use them as tokens in emails Formula Fields as Filters in Smart Campaigns please vote on my idea.
  
  Renewals in Marketo seem to be a rare find. It's not the place we'd like it to exist but right now, it's the only option. It's takes a lot of work with your SFDC admin and testing. I still haven't figured out a way to automate. When I was on mat leave the team tried the "Marketo recommended approach" and it accidentally sent the email to everyone in our database But I am revising how we create emails so that they are manageable as we grow and change.
  
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Re: A place to vent?

a22dbe1175bd3dfb78f99a3860c5fb29979f39d1 May 22, 2015 2:01 PM (in response to 807673794004d7cc46e6fe53d5beb6b5176e1cd9)

Are you attending the next VANMUG session on June 23rd? If so, you can run a discussion around this?
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  807673794004d7cc46e6fe53d5beb6b5176e1cd9 May 22, 2015 2:22 PM (in response to a22dbe1175bd3dfb78f99a3860c5fb29979f39d1)
  
  Planning on attending. Just making sure I don't have conflicts as our global marketing team is meeting that week.
  
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Re: A place to vent?

429a3b00c04df8e5ab80b97b236aaa7a14e3374e May 22, 2015 3:27 PM (in response to 807673794004d7cc46e6fe53d5beb6b5176e1cd9)

Hi Emily Dick

Thanks for your post. While I don't recommend 'venting' per say we always want to hear your feedback even if they are frustrations. In the future, you can post any 'how to' product related questions in our Products area. If you are frustrated with something not working properly, you can also always email supportfeedback@marketo.com.

I hope this helps and let me know if there's anything I can do to help. Joining the next VANMUG session will help also I think. Thanks for the offer to run a discussion Amanda Ovenden!

Best,
Liz
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- Re: A place to vent?
  
  807673794004d7cc46e6fe53d5beb6b5176e1cd9 May 22, 2015 4:18 PM (in response to 429a3b00c04df8e5ab80b97b236aaa7a14e3374e)
  
  Elizabeth Oseguera do you know who I should ask to fix my name to not appear as ****? I had this happen in another marketing automation community platform as well. Thanks!
  
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    6b251803a89899b5bc8c7709db4c78261ad820a5 May 25, 2015 1:03 PM (in response to 807673794004d7cc46e6fe53d5beb6b5176e1cd9)
    
    HI Emily
    i will try and fix it on Tuesday ..or sooner
    
    Emily Dick We fixed it on Saturday. Once again, sorry about this.
    
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    a22dbe1175bd3dfb78f99a3860c5fb29979f39d1 May 25, 2015 12:58 PM (in response to 807673794004d7cc46e6fe53d5beb6b5176e1cd9)
    
    looks like it's fixed Emily Dick
    
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Re: A place to vent?

807673794004d7cc46e6fe53d5beb6b5176e1cd9 Jul 20, 2015 2:26 PM (in response to 807673794004d7cc46e6fe53d5beb6b5176e1cd9)

So that new Marketo Moments app....helpful to anyone? I can't do anything except see members of my Events
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  4140a34a4ba661a628ecd893f7b7656938b99bd4 Jul 23, 2015 3:30 PM (in response to 807673794004d7cc46e6fe53d5beb6b5176e1cd9)
  
  Hi Emily, right now the Moments app picks up Event and Email programs. My assumption is that you are sending your emails out via Smart Campaigns, and therefore not showing up in Moments.
  
  The good news is that this will soon change. We will be updating the app soon to pickup email sends via Smart Campaigns.
  
  Stay tuned!
  
  Thanks,
  Mike Berger
  Director, Product Marketing @ Marketo
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