Re: I have an email send problem

Anonymous
Not applicable

I have an email send problem

I have set up and cloned a program for an email campaign. The original program worked and the cloned program will not send out our approved email.  I'm not sure what the issue is.
Tags (1)
4 REPLIES 4
Matt_Stone2
Level 9

Re: I have an email send problem

Are you getting any sort of error message? Will it not approve the email program, or it approves and doesn't send at the time you gave?
Anonymous
Not applicable

Re: I have an email send problem

No error message was given.  The email was approved.  All four boxes show green check marks.  It just never sent out the email blast.
Dory_Viscoglio
Level 10

Re: I have an email send problem

In the results tab from the send campaign, you should be able to see why the email wasn't sent to people. Maybe they've reached a communication limit for the day or the week?
Anonymous
Not applicable

Re: I have an email send problem

Check to make sure you're not trying to send samples with a token in the "send from" email. Or "from name" That will give you issues. 

Also check to make sure you're not black listed 🙂