Re: Do tokens work when using an email template through the Outlook plug in?

Anonymous
Not applicable

Do tokens work when using an email template through the Outlook plug in?

Hi,

Not sure I'm in the right discussion group for this, but a number of our emails are Sales Insight enabled, and they carry tokens for personalization (ex. Hello Joe,).  When I tested the email template through Marketo Outlook plug in, the tokens did not work.  Is this a limitation, or is there a fix?

Thanks,
Tim
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2 REPLIES 2
Dory_Viscoglio
Level 10

Re: Do tokens work when using an email template through the Outlook plug in?

Tara_Petre
Level 5 - Champion Alumni

Re: Do tokens work when using an email template through the Outlook plug in?

In my experience, tokens do not render when sending emails via the MSI Email Add-In.