CRM Business Applications Analyst – Salesforce About us: The Joint Commission is committed to helping health care organizations improve the safety and quality of care provided to millions of people throughout the world. Our vision is that all people always experience the safest, highest-quality, best-value health care across all settings. We can't do it without you. Join us.The Analyst position will be responsible for overseeing the implementation of Salesforce.com throughout Joint Commission. This includes: assessing upfront and ongoing business Customer Relationship Management (CRM) needs of each of TJC divisions and developing appropriate Functional/Business Specifications; development and delivery of training materials and classes; support for all CRM related activities.Reporting to the Director, the Analyst will work with management and staff to determine business needs and develop functional requirements, reports, and dashboards within the CRM tool. The Analyst will ensure the Salesforce.com application aligns with, and meets business requirements. In addition, this position will provide best practice recommendations for iterative refinements to the local Salesforce.com environment.Bachelor’s Degree, with a minimum of 5 years recent experience within IT software support functions. Advanced skills in business analysis with the capability to capture requirements and make recommendations on the best way to implement the requirements to meet overall business goals. Experience in development and delivery of end-user training for business systems. Strong skills in developing collaborative relationships with business and technology departments that drive business results at all levels of the organization. Knowledge of Salesforce.com (Formal Salesforce.com training or certification desired.) This includes creating workflow triggers, workflow alerts, automated email responses, modifying leads and assignment rules, case set ups and playbooks for users to follow. Experience with Salesforce.com data management tools a plus (e.g. DemandTools). Experience sith MS Offcie suite packages. Knowledge of integration of CRM systems, with Marketo experience preferred. Benefits: The Joint Commission has established an internal quality initiative known as Robust Process Improvement. The application of RPI has increased the quality of our products and services. All employees are trained to use RPI tools, such as Change Acceleration Process and Lean Six Sigma and many have opportunities to become Change Agents, Green Belts or Yellow Belts.Excellent benefits package includes generous vacation, holiday and personal day schedule; 401K with company match; company paid retirement plan; flex time; business casual with casual Fridays; free covered parking and much more. EEO/AA Employer/Vets/DisabilityPlease click here to apply online:
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