Re: Email Not Pulling in Open/Click Filters on a Resend Smart Campaign after AB Test Set Up

Anonymous
Not applicable

Email Not Pulling in Open/Click Filters on a Resend Smart Campaign after AB Test Set Up

Hi everyone,

Running into an issue with my campaigns. I am trying to set up a smart campaign to resend an email utilizing the did not open/click filters. I am able to pull in the email into these filters, but as soon as I set up an AB test, I get an "Invalid value for email" error.  

Similarly, if I try to set up the filters in the smart campaign after I schedule an AB test, the email does not pull in as an option.

Anyone experiencing this or have any advice? Should I consider stand alone smart campaign outside of my program?

Thanks for any advice you can give!
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2 REPLIES 2
Kim_Allen
Level 10

Re: Email Not Pulling in Open/Click Filters on a Resend Smart Campaign after AB Test Set Up

Instead of searching for and selecting the email(s), have you tried to pull in the AB Test email? Start typing the name of the email into the field and then it'll drop down with the values, it's usually called something "AB Test", instead of the individual email that you created.
Anonymous
Not applicable

Re: Email Not Pulling in Open/Click Filters on a Resend Smart Campaign after AB Test Set Up

Thanks for your reply! I don't see any emails with the AB Test in the title. However, I should should probably add that this program is not approved yet nor was the email sent because I wanted to set up this smart campaign before approving the entire program.