Re: Leads not being assigned correctly showing up as Marketing as Owner

Anonymous
Not applicable

Leads not being assigned correctly showing up as Marketing as Owner

We're having trouble with leads not being assigned correctly in SFDC. We have our campaigns set up so that as someone fills out a form the leads should be assigned based on the Auto Assignment Rules in SFDC. Most, if not all are still however being assigned with Marketing being the lead owner.

1) We are no longer using Web2Lead forms at all but it is still enabled and has Marketing as the default lead creator. Any thoughts as to the possibility that this could be the culprit?

2) If #1 is not the culprit, any thoughts as to why this could be happening? I've reviewed our lead assignment rules and Marketing isn't anywhere in them.

Thanks for any thoughts someone may have.
Tags (1)
2 REPLIES 2
Josh_Hill13
Level 10 - Champion Alumni

Re: Leads not being assigned correctly showing up as Marketing as Owner

You should check your Lead Assignment Rules...are the leads matching those rules?

You should also see if the records were already owned by the Marketing User.
Anonymous
Not applicable

Re: Leads not being assigned correctly showing up as Marketing as Owner

Thanks Josh. We're revamping our lead assignment rules. Our thought is that we made them overcomplicated. In regards to the leads being already owned by the marketing user, we think something may have happened when our leads were imported into Marketo. Can't confirm anything yet but that may be part of it as well.