Re: Why are flames high for someone with -10 behavior score?

Anonymous
Not applicable

Why are flames high for someone with -10 behavior score?


My sales person asked why are this person's flames so high? Which is a great question because their behavior score is actually -10, as they haven't been active in 180 days.

I did do a bunch of correcting demo scores system-wide so there's a lot of demo score changing in this person's activity log, but that's it. And I'd assume demo score changes wouldn't affect the flames.

Any help explaning this to our salesperson?


0EM50000000T0cE.png
Tags (1)
3 REPLIES 3
Anonymous
Not applicable

Re: Why are flames high for someone with -10 behavior score?

I would check your MSI setup to see which score fields are set to impact each of those fields. It may be linked to the wrong field. 

Also I believe these are all relative scores, so it's based on -10 compared to the general population of your DB. What are the types of score ranges you typically see for behavioural? 
Josh_Hill13
Level 10 - Champion Alumni

Re: Why are flames high for someone with -10 behavior score?

Yes to Justin.
Flames are based on the relative score change compared to the rest of the database.
Anonymous
Not applicable

Re: Why are flames high for someone with -10 behavior score?

Nothing unusual here. But Josh if you're saying flames are based on relative score change, I wonder if it does have to do with the demo score changes I've been making. There's nothing else in the person's ativity log.

0EM50000000T0cx.png