Can't access Marketo Sales Insight app on Salesforce

[Anonymous]

I downloaded the Marketo Sales Insight app for Salesforce, but it's prompting me to enter a password and when I enter my SFDC password, it doesn't work. 

[Anonymous · Accepted solution]

Hi Kelly,

I believe the password is unique to this tool, and can be provided to you by your Marketo enablement manager, at least according to this article: https://community.marketo.com/MarketoArticle?id=kA050000000Kyw9&src=

[Anonymous]

Thanks! What's a Marketo Enablement Manager? I'm an admin, but I'm not familiar with that role.

[Anonymous]

Your enablement manager should actually be the person who works AT Marketo who helped you/your team with your initial set up of Marketo/Marketo Sales Insight. If it's been awhile since your original set up, you can always just submit a case and they can probably get you the password you need.

In the past it was a general password that everyone used, but I can't recall if that changed or not, so Marketo Support is your best bet. Hope this helps!

[Anonymous]

Thanks Jeff!