Re: How to delete an email template & it's shared folder?

Anonymous
Not applicable

How to delete an email template & it's shared folder?

Hi,

i recently just downloaded an email template from the Marketo Library & created a shared folder.
However, i would now like to delete it. But it's prompting me that it cant be done.
Please help. 🙂 


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4 REPLIES 4
Veronica_Holme4
Level 10 - Champion Alumni

Re: How to delete an email template & it's shared folder?

Hi - is the email template being used by an email asset?

What's the error message you're getting when you try to delete it?
Anonymous
Not applicable

Re: How to delete an email template & it's shared folder?

Hi,

it showed that "Shared Folder cannot be deleted"
Nope, the email template hasn't been use in any email at all.

Thank You for your help!

Anonymous
Not applicable

Re: How to delete an email template & it's shared folder?

Hi Vicky,

Sorry for the simple question, but have you checked your admin level restrictions? You should be able to right click and delete if you are not using the templates in the folder.

Perhaps try to remove the contents of the folder individually before deleting the folder. If it is referenced by anything that reference needs to be deleted first. So any clones or links to that folder will prevent it from being deleted.

Hope that helps.

Dan

Anonymous
Not applicable

Re: How to delete an email template & it's shared folder?

Vicky - are you using workspaces?  A shared folder must be unshared before it can be deleted.