Re: Track/notify users of emails bounces of Sales Insight Messages

Anonymous
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Track/notify users of emails bounces of Sales Insight Messages

When a sales person sends a messave via the Marketo Sales Insight interface and that messages bounces, is there any way to ensure that sender gets notification of the bounce?
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Anonymous
Not applicable

Re: Track/notify users of emails bounces of Sales Insight Messages

Yes, you can set up a trigger campaign to alert the rep that the email bounced. Use the trigger "Sales Email Bounces" and under the flow steps, send an alert to the Lead Owner. I would also add yourself so you can monitor and ensure that the right rep was notified.
Anonymous
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Re: Track/notify users of emails bounces of Sales Insight Messages

Jeff,

Thanks. That type of trigger would work for us potentially. However, in our company the person sending the mail is not necessarily the lead owner -- which in turn is another reason for Marketo to fully support SFDC's Account Team's functionality. See the idea here: http://community.marketo.com/MarketoIdeaDetail?id=08750000000I3vaAAC