Thanks again Angelo...
Regarding point 2... Is it possible that some of the activity types have to do with internal processes not accesible to the user? I have been able to "map" some activityTypes from the UI (like creating an "Interesting Moment" for example), but some I can't see where they would come from... that's why I wonder if there are some activities that won't have to do with specific actions carried out by the user on the lead
And on the other hand, the point is that our client is offering a service to end-users, so he wants to cover as many activityTypes as possible... Could you provide, if there is one, a list of activityTypes that I should really NOT try to look into (the ones you mentioned that are no really of use)?
Thanks a gazillion...