How do you add email signatures when there aren't any "user." tokens?

[Anonymous]

I'm having trouble adding an email signature to my emails. In Salesforce I used the below code, but I don't have any "User" tokens to choose from. However, I do have "Account owner" tokens but that won't always work for me. Any suggestions?

{!User.FirstName} {!User.LastName}
LinkUp Job Search Engine
{!User.Phone}
{!User.FirstName}.{!User.LastName}@LinkUp.com

Thanks!

Molly

[Anonymous]

Generally "Lead Owner" is a good choice, with some default there if it isn't set.

[Anonymous · Accepted solution]

Hi Molly,

I'm in your shoes as well. For events, we would like the invites to look like the come from someone on our sales team, so I use this - 

{{lead.Lead Owner First Name:default=Ashley}} {{lead.Lead Owner Last Name:default=Smith}}
{{lead.Lead Owner Job Title:default=NetGain Technologies Events Coordinator}}
{{lead.Lead Owner Email:default=asmith@netgainit.com}}

This way, if the lead does have an account owner, that will come through. If not, everything defaults back to our events coordinator. It's important to know that I have cleanup campaigns running in a folder/program that I call database management so that if there is a first name, email, etc. for a lead owner, Marketo will automatically fill in the rest of their information.

Without that, it's possible that you could have "Bill Smith, NetGain Account Executive, asmith@netgainit.com" or some variation where certain fields were filled and other (blank) ones defaulted.

We do a similar thing for nurturing, but our emails default back to our VP of marketing.

Hope that helps!

[Anonymous]

You could also create a snippet with these tokens so that you just bring in the snippet once without needing to build the tokens every time you create an email.

[Michelle_Tizian]

We use snippet too.