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Re: Big Email Delay

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Anonymous
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Big Email Delay

Has anyone had an issue with no emails sending from a <40K campaign? Generally, we'll see a few get hung up, but our entire list has not received an e-mail almost 30 minutes after pressing send.

Thanks!
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Anonymous
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Re: Big Email Delay

There is a P1 alert on this in the Marketo Community https://community.marketo.com/Marketo_News_Detail?id=a5P50000000Cb6FEAS

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12 REPLIES 12
Anonymous
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Re: Big Email Delay

We're seeing some similar issues--spoke to Marketo's team, it's an issue they're aware of and working to fix! 

Anonymous
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Re: Big Email Delay

Thanks for letting me know, Josh! Are you having problems with just your large campaigns, or all of them?

Anonymous
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Re: Big Email Delay

I'm not sending anything huge, I'm just trying a few test emails and so far none have come through to my inbox. I assumed it was an IT issue on my end, but now I'm not so sure.
Anonymous
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Re: Big Email Delay

Yeah--we were seeing it with individual tests; tried a few batch campaigns to internal lists to no avail.  Only seems to be affecting a subset of Marketo instances, best I can tell.  
Anonymous
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Re: Big Email Delay

Literally a minute after posting my comment, I received all my test messages at once. Go figure.
Anonymous
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Re: Big Email Delay

Yes our e-mail just sent. Talked to the support team and the engineers are working on identifying the problem. I'll post an update when I hear something especially if it affects future campaigns.
Anonymous
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Re: Big Email Delay

I sent an alert at 11:30 am and didn't receive it until 2:18 pm
Anonymous
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Re: Big Email Delay

There is a P1 alert on this in the Marketo Community https://community.marketo.com/Marketo_News_Detail?id=a5P50000000Cb6FEAS
Anonymous
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Re: Big Email Delay

No real update here. Support team told us that an email server went down temporarily. Thanks for all of your input.