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Cookies not being picked up by webhooks

Question asked by 28107 on Nov 14, 2013
Latest reply on Nov 14, 2013 by Jep Castelein
Hi guys,

We have created a webhook to sync data from a Marketo web form into Salesforce.

What we are currently experiencing is that the webhook is failing in about 50% of cases because the cookie parameter in our webhook is empty. We have cookie code on our landing page, and the web form is delivered via a Marketo email.

We've tried testing whether or not blocking cookies on your browser is causing the issue, but the webhook only fails when this is done in Forefox. IE passed the cookie and the webhook was successful.

Does anyone have any other ideas as to why a cookie would not be dropped from a web form link in a Marketo email? There seems to be no consistency in the fails and passes that we're seeing.


Thanks

Natali

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