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What does the status "registration error" mean in webex webinar?

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Nation150_Rizzo
Level 4

What does the status "registration error" mean in webex webinar?

IN the Webinar Program, in the members report, the status field is marked Registration Error. What does this mean?
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Anonymous
Not applicable

Re: What does the status "registration error" mean in webex webinar?

Might have to do with your webex settings for the specific event? Maybe you turned registration to DISABLED? Just a wild guess if its happening to all your members in the program.

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Anonymous
Not applicable

Re: What does the status "registration error" mean in webex webinar?

It can mean that the name is too long, the email address format is invalid, etc.  Look at the detail of the "Registration Error" activity log entry of the lead and there should be more detail about the cause there.
Nation150_Rizzo
Level 4

Re: What does the status "registration error" mean in webex webinar?

Thanks! I just checked and this is the message I found.

 
Error registering with webinar provider. exception='Webex API call error; Self registration is not supported by this service type or current meeting. [Webex exception ID = '110051']'
Anonymous
Not applicable

Re: What does the status "registration error" mean in webex webinar?

Might have to do with your webex settings for the specific event? Maybe you turned registration to DISABLED? Just a wild guess if its happening to all your members in the program.
Nation150_Rizzo
Level 4

Re: What does the status "registration error" mean in webex webinar?

So, I figured it out, with your help... You need to make registration required in the Webex page and that takes care of it. Do you know if registration errror status will affect anything else? I tried to change all status's to registered but it did not take.
Nation150_Rizzo
Level 4

Re: What does the status "registration error" mean in webex webinar?

Nevermind, it finally took, everyone is now registered. Thank you everyone for your help!
Anonymous
Not applicable

Re: What does the status "registration error" mean in webex webinar?

The How-to fix WebEx throwing ""Error registering with webinar provider"" help article provides more information.
Vlada_Prasolova
Level 5

Re: What does the status "registration error" mean in webex webinar?

And how did you manage to register those who had "registration errors" at the end? 
we are experiensing something of a collapse here((