How do i change the invoice contact information on my account

Anonymous
Not applicable

How do i change the invoice contact information on my account

We need to change the contact information associated with our Marketo account. Specifically we need to update the email address that our invoices are being sent to.

How do we do this?
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4 REPLIES 4
Josh_Hill13
Level 10 - Champion Alumni

Re: How do i change the invoice contact information on my account

Please call your account manager or support.
Anonymous
Not applicable

Re: How do i change the invoice contact information on my account

Thanks Josh - if I knew who our account manager was I would call them! 🙂

We are working it backwards through Marketo AR; I have found companies are very responsive when you start a sentence with "we want to send you money, but your invoices are going to the wrong person..."
Josh_Hill13
Level 10 - Champion Alumni

Re: How do i change the invoice contact information on my account

Try emailing support or just call the front desk. Do you happen to know the original salesman?
http://www.marketo.com/about/contact.php
 
Anonymous
Not applicable

Re: How do i change the invoice contact information on my account

I've been able to update our billing contact via Marketo AR -- we also had a stretch where our invoices weren't being delivered for some reason or went to an outdated contact. 

ar@marketo.com 
collections2@marketo.com
grace@marketo.com

All options if you get stuck.