When are my leads opening my emails?

[Anonymous]

Hi Community! 

I know there is a way but I cant seem to figure it out.  How can I see when my leads are opening my emails, clicking on my emails, etc. Any help would be appreciated as this is a current debate in my office as to when is the best time to send out our monthly newsletter!! Thanks!

[Edward_Masson · Accepted solution]

There is email time reports in Revenue Cycle Explorer. Its an add on feature you have to pay for from Marketo.

[Anonymous]

Thanks! Its annoying how many things are add on's when they are described you during training/learning passport. 

[Anonymous]

A work around would be to ensure that a progression step for "opened" email as a trigger is included in your program. You could then look at the timestamp for their progression status and have a general idea of when they are sent out. (Same for clicked, etc)

Also, if you're using the email blast program, there is a built in dashboard that shows when the email was opened. In order for this to work, you have to send your QA through a different program, because it includes the timeline for every smart campaign in the program. 

Hope that helps!