Re: Are you experiencing the GTW Disconnect Issue?

Steven_Vanderb3
Marketo Employee

Re: Are you experiencing the GTW Disconnect Issue?

We identified an issue and ran a fix today for the GTW disconnects. You'll need to re-authenticate in Launchpoint one more time but the disconnects should be fixed after that. Feel free to reach out to Support for any additional issues.

Amy_Goldfine
Level 10 - Champion Alumni

Re: Are you experiencing the GTW Disconnect Issue?

Thanks Steve, I was just coming here to post that I received this information in reply to my support ticket! We'll keep you guys posted.

Amy Goldfine
Marketo Champion & Adobe Community Advisor
Amy_Goldfine
Level 10 - Champion Alumni

Re: Are you experiencing the GTW Disconnect Issue?

It's baaaaacccccckkkkk

Amy Goldfine
Marketo Champion & Adobe Community Advisor
Steven_Vanderb3
Marketo Employee

Re: Are you experiencing the GTW Disconnect Issue?

Engineering was re-engaged again on this at a high priority. Apologies for the inconvenience.

Michael_Florin
Level 10

Re: Are you experiencing the GTW Disconnect Issue?

We got this message from Marketo Support on Feb 22nd: "Engineering deployed a patch that should resolve the issue, you will need to re-validate your credentials again and it should work now. "

But we're still seeing failures. This is not over.

Steven_Vanderb3
Marketo Employee

Re: Are you experiencing the GTW Disconnect Issue?

Hi Michael,

I can confirm your support team is working with engineering directly to investigate why your failures continue.

ChristinaZuniga
Level 10 - Champion Alumni

Re: Are you experiencing the GTW Disconnect Issue?

How do I get on that email so when the next patch is deployed I'm aware? I have a support ticket open for this issue.

ChristinaZuniga
Level 10 - Champion Alumni

Re: Are you experiencing the GTW Disconnect Issue?

To answer my own question: by having my ticket open I got a notification that the patch was released and I needed to re-authenticate G2W. It didn't work and I updated my ticket and heard from Support that others continue to see issues.

Crystal_Grandis
Level 1

Re: Are you experiencing the GTW Disconnect Issue?

We are experiencing the same issue! Does anyone have any suggestions on how to sync the registrants into GTW that registered during the time period where there were syncing issues? For example, we had 29 people in Marketo come in as a Registration Error. Tried refreshing the Webinar provider in Marketo, but still not seeing these people show up in GTW.

Michael_Florin
Level 10

Re: Are you experiencing the GTW Disconnect Issue?

Look at the members tab, select status "Registration Error", highlight them all and set their status to "Registered". That syncs them to GTW.