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Why is email branding domain giving me a "no cname error" when SPF/DKIM is already verified?

Question asked by Leticia DoPrado on Feb 7, 2019
Latest reply on Feb 11, 2019 by Leticia DoPrado

Hi,

 

We have verified a new subdomain to send emails from and have DNS records created for this subdomain and all the SPF/DKIM/DMARC verified and setup.

But when I try to Add the new subdomain as a branding domain under Admin > Emailit gives me the following error:

I don't understand how this is possible given the that this branding domain is a subdomain related to a domain that is active and has a CNAME.

 

Can anyone help me understand this better? How is it possible that it's giving me this error if the domain does in fact have a CNAME and the subdomain is all setup correctly (including verified in Admin > Email > SPF/DKIM.

 

If you're experienced in this area, you can probably tell that I don't know much about domains, so bare with me!!

 

Thanks,

-Leticia

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