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Re: Unusually High Soft Bounce Rate
Sanford Whiteman Jan 8, 2019 1:36 PM (in response to Tyler Hubbell)An OoO that isn't recognized as such can appear to be a general out-of-band (i.e. post-delivery) bounce.
Can you show the details/category for a couple of these? Also, can you replicate the behavior by setting up your OoO now?
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Re: Out of Office Causing Soft Bounces
Tyler Hubbell Jan 9, 2019 12:08 PM (in response to Sanford Whiteman)-
Re: Out of Office Causing Soft Bounces
Sanford Whiteman Jan 9, 2019 8:36 PM (in response to Tyler Hubbell)Well, these are different.
The second one (the [oob]) could have been the Out of Office response mistaken for a post-delivery bounce.
The first one is a real SMTP + DNS error, meaning during that time Marketo couldn't connect to your domain's mailserver(s). Since this happened some time ago and (presumably) isn't reproducible now, it wouldn't be useful to check your current domain health. But if you see this again we can dive deeper.
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