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Person Not on Smart List Receiving Email

Question asked by Jeff Bedford on Dec 14, 2018
Latest reply on Dec 14, 2018 by Sanford Whiteman

Hey All-

 

Just wondering if any of you have run into situations where folks who are not in a Smart List receive an email? We have a situation where a person who was not in our database, and not in the send Smart List, received an email and subsequently unsubscribed/reported an issue.

 

My gut feeling says maybe there is an address we are sending to that has a forwarding rule? But, I thought I'd pick y'alls brain to see if you had any other theories for how that could have occurred? I'll be interested to get some feedback :-)

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