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Sync issues with Microsoft Dynamics CRM

Question asked by Lindsey Falconer on Oct 24, 2018
Latest reply on Sep 13, 2019 by Lindsay Khan

Does anyone else have sync issues with Microsoft Dynamics CRM? We've been plagued with them since our implementation. The biggest issue that concerns me is that on some of the contacts and accounts get connected that shouldn't be.

 

For example, in CRM Mary Smith is a contact under Account1. This is correct. But in marketo, it looks like Mary Smith is at AccountB. It has happened on more than one occassion and is a bear to fix. Support doesn;t seem to know why it happens either.

 

Are we the only ones with this issue? Any pointers/ tips & tricks to keep this from happening in the future?

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