Re: Anyone know how to refresh/erase email suspended clause?

Anonymous
Not applicable

Anyone know how to refresh/erase email suspended clause?

I have a few workflows set up to prevent sending emails to repeat bounces and spambots. But it's pulling valid leads with '554 Denied' responses in the Email Suspended Clause.

Anyone know how to refresh or erase the Email Suspended Clause?

Or does anyone have a list of responses that I should allow?

Thanks!
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2 REPLIES 2
Josh_Hill13
Level 10 - Champion Alumni

Re: Anyone know how to refresh/erase email suspended clause?

Gregory,

You cannot change that field, it is a system field.

Could you share your smart list with us so we can help?

See here for a list of codes
http://www.slideshare.net/jdavidhill/marketo-email-reputation-management
Anonymous
Not applicable

Re: Anyone know how to refresh/erase email suspended clause?

Thanks Josh!
I think the codes will help me figure out which one I should worry about.

Right now my smartlist is - 

Email Suspended Clause contains:
blacklist
banned
rejected
refused
blacklists
blacklisted
whitelist
spamcop
spam
spamslugger
unsolicited
denied

The idea is that it will help me to remove anyone who might have put our IP on blacklist, or reported us as Spam, so we don't email them again.