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Tracking Multiple Opens

Question asked by cf63440b6cd41da837ac7849249aa863054714cc on Sep 24, 2018
Latest reply on Sep 24, 2018 by Sanford Whiteman

I noticed Marketo will not track multiple opens of a single email in the Activity log. I believe this is due to image caching. We currently have a program where we resend the same creative to a single lead, this might happen once every two years. Is there anyway we would be able to track the opens for each send of this email? For example, is there something I can update in the email creative to make sure an open is tracked each time? I have already tested adding text and images to the creative and changing the subject line, none of these options worked.