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PDF links - clicks not tracked for Anonymous Visitors

Question asked by 369e879f24aa1814ed59bbdb865f080f9149b5b7 on May 26, 2017
Latest reply on Jun 29, 2018 by Sanford Whiteman

Hi All,

 

I have a couple of questions,

 

  1. What are the activities that would be tracked for anonymous visitors in marketo, when the anonymous visitor, visits the web page, where the marketo munchkin code is added to the web page.?
  2. On a test from our end, looks like the website visit is tracked for both known and unknown leads, but the website clicks (PDF links) are not tracked for both.
    1. Should known leads have both links and PDF tracked in their activity right - here in our case, PDF is not tracked, please help to know why?
    2. For unknown leads, please let us know why the PDF links are not tracked and what other activities would be tracked as asked in Q1.
    3. If there is any other process or steps involved to have the PDF links tracked, please let me know.

 

Thanks in advance.

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