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Re: One smart list, two forms on the external website pages. Submission creates two different leads in the list.

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Anonymous
Not applicable

One smart list, two forms on the external website pages. Submission creates two different leads in the list.

There are two forms (for simulationg multi-part forms). And they are placed on the external wordpress site page.

After form's submissions a smart list receives two leads.

Coookie has _mkto_trk parameter with value "id:561-HYG-937&token:_mch-marketo.com-153.....".

Has anyone a solution?

It seems no tracking here.

Thanks,

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Jay_Jiang
Level 10

Re: One smart list, two forms on the external website pages. Submission creates two different leads in the list.

Try having a hidden email field on the 2nd form so the two leads get merged by email address. There are many ways you can achieve the end result. 2 simple ones below:

1. In the first form, using marketo forms onsuccess method, manually overwrite the followup page url while appending an url parameter with the value of the email field, have the hidden email field in the second form read from the url parameter

2. In the first form, using marketo forms onsubmit method, save the value of the email field to a cookie, have the hidden email field in the second form read from the cookie

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4 REPLIES 4
SanfordWhiteman
Level 10 - Community Moderator

Re: One smart list, two forms on the external website pages. Submission creates two different leads in the list.

Without a URL we couldn't possibly troubleshoot this for you.

The cookie value you've shown is designed for the marketo.com domain. That cookie would not be generated on an external website.

Anonymous
Not applicable

Re: One smart list, two forms on the external website pages. Submission creates two different leads in the list.

Jay_Jiang
Level 10

Re: One smart list, two forms on the external website pages. Submission creates two different leads in the list.

Try having a hidden email field on the 2nd form so the two leads get merged by email address. There are many ways you can achieve the end result. 2 simple ones below:

1. In the first form, using marketo forms onsuccess method, manually overwrite the followup page url while appending an url parameter with the value of the email field, have the hidden email field in the second form read from the url parameter

2. In the first form, using marketo forms onsubmit method, save the value of the email field to a cookie, have the hidden email field in the second form read from the cookie

SanfordWhiteman
Level 10 - Community Moderator

Re: One smart list, two forms on the external website pages. Submission creates two different leads in the list.

You still haven't provided enough background.

You aren't running Munchkin at all on these pages and you haven't explained why. (In fact, there are no cookies set, so you can't use the automatic persistent session association that comes with Marketo forms.)