Munchkin works for other machines, but not mine

[Anonymous]

Hi Grant, 
I actually had this same issue last week. For me, it turned out that because I've been involved with testing for various different leads, my Munchkin was linked to a different lead than I had expected. Could this be possible in your case?

[Anonymous]

Manisha - Good thought, but in this case I'm not looking at a specific lead.  I'm looking at the Web Page Activity Report, which is a list of Leads that I then sort by Last Visit (descending).  When I visit from my machine and refresh, I don't see my Lead at the top.  When my coworker visits, I see his Lead.

Kenny - that gives a 1x1 pixel image, correct?  The request appears to be successful.

[Anonymous]

Grant, any success getting to the bottom of this?

[Anonymous]

No, no clue.

Now that I'm back in the office, the same office as my coworkers, it's working as expected.

But that's actually horrible.  It means we have a condition where requests work from one network, but not from another.  (I'm fairly sure that the network I was on last week, at my in-laws's house, did not have a firewall.  Even if it did, why would it block http requests?)

Obviously, I kinda need Munchkin to work from everywhere.

[Kenny_Elkington]

Hey Grant,

Could you please log a support ticket so that we can take a closer look at this?

[Anonymous]

I'd love to, but I don't have the rights to do that.  I will ask my Marketo admin.

[Anonymous]

I was able to reproduce this issue again in my office.

When I switched to our "guest" wifi network and reset Safari (i.e. cleared cookies and wiped history), Munchkin resumed ignoring all my pageviews.  Again, no errors in the js console.

Munchkin started working again after I switched back to my office network.  Strange.

[Anonymous]

Hi Grant,

when you clear your cookies you would then be tracked as an anonymous lead till you fill out a form or click on an email link.

Could you please check your anonymous lead activity usng a Smart List.

When you mentioned that the 1x1 pixel image is successfully loading that is all that whould be needed to track munchkin activity. (http://www.quora.com/How-does-a-tracking-pixel-work)


Please let us know more details about the page you are testing and any missing activity.

regards,
DJ

[Anonymous]

Hi DJ,

I'm not even seeing Anonymous activity.  (You're not the first to suggest that in this thread, and I've already addressed it.)

As I mentioned above, I've been looking at the Web Page Activity Report, sorted by Last Visit.  When I visit a page on my off network after clearing cookies, I don't see new activity AT ALL, anonymous or otherwise.

[Anonymous]

DJ, I don't think I have any more details to give.  I load a page, and Marketo doesn't track it.  There are no errors in the js console.

The Munchkin library is pretty much a black box to me.  It returns no status or diagnostics for me to give you.

If there's anything else I can tell you, let me know, and I'll do it.