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Alerts Not Working

Question asked by 87eb6d46d39ce33783b2218eb78088c2539c8276 on Apr 16, 2018
Latest reply on Apr 18, 2018 by 87eb6d46d39ce33783b2218eb78088c2539c8276

Hi,

 

I have recently been experiencing an issue where the alerts for my programs aren't being delivered. I have several alerts set up to be generated when someone takes an action such as filling out a form on our website. I have a list of 3 people who are all internal who should receive these alerts when someone fills out a form. Marketo is showing that the alert is being sent out in the activity log, but we are not receiving the alerts every single time someone fills out the form. Sometimes only 1 of the 3 people receive the alert (which doesn't make sense to me because we are all on the same email server), and other times no one receives the alert. I know all of the email addresses are correct because I've confirmed multiple times. The Marketo IP has been whitelisted. Does any one have any other ideas on how to troubleshoot? Or has anyone else experienced this issue before?

 

Thanks!

 

Courtney

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