Re: Link to WebEx Webinar not showing up in Save the Date Token

Anonymous
Not applicable

Link to WebEx Webinar not showing up in Save the Date Token

I have cloned previous webinar campaigns and copied everything that has worked in previous events that have been created, but I can't get the link for the webex webinar to show up in the registration confirmation email or thank you landing page where I have added in the "save the date" token. This is the line that has been included in all of the previous webinars and I'm not sure why it's not working here? I have included a screenshot as well. I'm also not sure if it could have to do with the actual webinar token as opposed to the save the date token?

Click here to join the webinar:

{{member.webinar url:default=edit me}}

Thank you for your help!

3 REPLIES 3
Dan_Stevens_
Level 10 - Champion Alumni

Re: Link to WebEx Webinar not showing up in Save the Date Token

Ashley - how are you testing this?  This won't work if you use a test/sample email.  Test it by using an actual smart campaign (using an actual lead record).

Anonymous
Not applicable

Re: Link to WebEx Webinar not showing up in Save the Date Token

Hi Dan,

I did send out the email in an actual smart campaign and still got the same results as I did when I sent out a test email. Please see attached. Any suggestions?

Dan_Stevens_
Level 10 - Champion Alumni

Re: Link to WebEx Webinar not showing up in Save the Date Token

Is everything else with the integration with WebEx working fine (e.g., when someone registers on your Marketo LP/form, is it transmitted to WebEx)?  I'm assuming WebEx is providing the token value at run-time?  Is there a delay in them sending that URL?  If so, you might want to include a short wait step before the email is sent out.