AnsweredAssumed Answered

Can we remove the confirmation process for unsubscribing?

Question asked by Eve Yu on Apr 9, 2018
Latest reply on Nov 21, 2019 by Sanford Whiteman

Can we change the unsubscribe process in Marketo? Currently, we use an unsubscribe form, once people click the unsubscribe link from the email. They will go to the unsubscribe page, then they need to enter their email address and click the confirm button to unsubscribe. In this case, people may think they've already unsubscribed after clicking the unsubscribe link, but in fact, if they want to unsubscribe, they still need to click the confirm link.  So we want to check if we can remove the confirmation process for unsubscribing? Once people click the unsubscribe link, they will unsubscribe successfully.