29 Replies Latest reply on May 10, 2018 11:35 AM by Donte Murphy

RTP static list not showing up when creating segment

Jarom Hulon Mar 16, 2018 9:03 AM

I am trying to create a segment based on a list we have in Marketo. However, the list will not show up when I try to create the segment. Any ideas of why this may be?

Re: RTP static list not showing up when creating segment

Dan Stevens. Mar 16, 2018 9:47 AM (in response to Jarom Hulon)

By chance, does the list exist in another workspace/partition; and it's not shared in the partition where you're creating the segment? What is an "RTP static list"? Is it something special for Web Personalization (and different from a regular static list?
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Re: RTP static list not showing up when creating segment

Donte Murphy Mar 22, 2018 10:50 AM (in response to Jarom Hulon)

I'm trying to do the same and only seeing lists from 2015....not sure where it's pulling from. Those lists names are not in Marketo
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Re: RTP static list not showing up when creating segment

JD Nelson Mar 22, 2018 11:07 AM (in response to Jarom Hulon)

So - just to make sure I follow -- you uploaded a static list of accounts to the Account Lists and then are trying to use them in a segmentation? Or are you trying to sync over a field value from Marketo? We'll need a bit more information to know the process.
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- Re: RTP static list not showing up when creating segment
  
  Donte Murphy Mar 22, 2018 11:16 AM (in response to JD Nelson)
  
  We have static lists we've created in all of our campaigns/programs within Marketo. In Web Personalization we'd like to create a segment of a list we have from campaigns/programs within Marketo. I'm tying to understand where the "static lists" within Web Personalization are pulling from. I'm not seeing any lists from our Marketo campaigns/programs.
  
  Hope that helps.
  
  Best,
  Donte
  
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  - Re: RTP static list not showing up when creating segment
    
    JD Nelson Mar 22, 2018 11:28 AM (in response to Donte Murphy)
    
    TBH, I've never used this feature before -- but I see what you're saying, I can only find a few lists and they seem to be 3 years old... here's a workaround I've done in the past:
    
    You can sync a FIELD over to RTP in the database tab of the Account Settings -- I've utilized this as a way of a 'static list' functionality.
    
    For instance - create a new field in Marketo for "downloaded XYZ whitepaper" -- then from your static list, run a 'change data value' flow step to flag each of these users as a boolean value for "downloaded XYZ whitepaper" -- then you can sync that field to RTP and use it in your segmentations.
    
    meanwhile, I'll open a ticket to see what's up with the list pull...
    
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    - Re: RTP static list not showing up when creating segment
      
      Donte Murphy Mar 22, 2018 12:03 PM (in response to JD Nelson)
      
      Thanks JD!
      
      Best,
      Donte
      
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  - Re: RTP static list not showing up when creating segment
    
    Carrie St Clair Apr 6, 2018 8:29 AM (in response to Donte Murphy)
    
    Hi Donte,
    I'm curious as to how you're seeing Static Lists in Web Personalization. I can see when you create a new segment you can bring Static Lists into your logic, but are you seeing a drop down menu of the static lists in your Marketo instance, or do you have to populate the name of the list? I am seeing that you have to populate the name of the list (that there isn't a drop down select from).
    
    Thanks,
    Carrie
    
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    - Re: RTP static list not showing up when creating segment
      
      Donte Murphy Apr 6, 2018 8:39 AM (in response to Carrie St Clair)
      
      Yes, In segments under"known profiles" there's the option to include a static list(s). There's no drop down, but if you click inside or start to type, whatever is available will be shown in a list.
      
      In my scenario, all we see are archived lists from 2015 and a few advertising lists that are active. Marketo said they would have all lists populated by today, hopefully. If I hear back today I will update this thread.
      
      Hope that answers your question.
      
      Best,
      Donte
      1 of 1 people found this helpful
      
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      - Re: RTP static list not showing up when creating segment
        
        Carrie St Clair Apr 6, 2018 8:42 AM (in response to Donte Murphy)
        
        Thank you Donte, yes that answers my question. Very helpful.
        
        Carrie
        
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      - Re: RTP static list not showing up when creating segment
        
        JD Nelson Apr 6, 2018 8:44 AM (in response to Donte Murphy)
        
        This is a new feature just released in the latest push. Their servers are still copying over to the RTP servers for another week or two. I was told we should see all lists by 4/23.
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        Re: RTP static list not showing up when creating segment
        
        Ellen Zhang Apr 23, 2018 12:06 PM (in response to JD Nelson)
        
        Is anyone still experiencing this issue? I just tried to create a static list segment and I'm still limited to lists from 2015. I was told this was supposed to be resolved but waited til today since I saw JD's response in this discussion.
        
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        Re: RTP static list not showing up when creating segment
        
        Grégoire Michel Apr 23, 2018 12:13 PM (in response to Ellen Zhang)
        
        Hi Ellen,
        
        I have not tried it today, bu t it was still an issue 5 days ago.
        
        May be a ticket to support might help.
        
        Keep us posted.
        
        -Greg
        
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        Re: RTP static list not showing up when creating segment
        
        Donte Murphy Apr 23, 2018 12:17 PM (in response to Grégoire Michel)
        
        Marketo expected to have it resolved by tomorrow. I'd check back Wednesday if it's not. Any static lists you need them to upload for you, they can do manually if asked.
        
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        Re: RTP static list not showing up when creating segment
        
        JD Nelson Apr 23, 2018 12:19 PM (in response to Donte Murphy)
        
        Agreed. We are now on their “earliest possible” timeframe. I’d give a few more days at least.
        
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        Re: RTP static list not showing up when creating segment
        
        Ellen Zhang Apr 23, 2018 12:20 PM (in response to JD Nelson)
        
        Thanks Donte and JD, I'll wait a couple more days. Hope it gets resolved this week.
        
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        Re: RTP static list not showing up when creating segment
        
        Jalana Ballen Apr 23, 2018 12:59 PM (in response to JD Nelson)
        
        We're having the same issue and it has not yet been resolved. I'm going to give it a few more days.
        
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        Re: RTP static list not showing up when creating segment
        
        Ellen Zhang Apr 23, 2018 12:19 PM (in response to Grégoire Michel)
        
        Hi Greg, thanks for your response. I actually did reach out to both my point of contact for Marketo RTP and to support, and support directed me to this discussion.
        
        Ellen
        
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Re: RTP static list not showing up when creating segment

Jarom Hulon Apr 24, 2018 8:22 AM (in response to Jarom Hulon)

We have been working with them with a support ticket. The good news is that they have found a fix to the issue. They are just doing final testing to make sure there are no bugs. Should be up and running in the next day or two!
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- Re: RTP static list not showing up when creating segment
  
  Donte Murphy Apr 24, 2018 11:24 AM (in response to Jarom Hulon)
  
  looks like it's live everyone!
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  - Re: RTP static list not showing up when creating segment
    
    JD Nelson Apr 24, 2018 11:39 AM (in response to Donte Murphy)
    
    Confirmed! Sweet! Thanks for the update Donte!
    
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    - Re: RTP static list not showing up when creating segment
      
      Ellen Zhang Apr 25, 2018 1:14 PM (in response to JD Nelson)
      
      So weird, I still am not able to create the segment. In fact, none of my lists show up anymore, not even the old ones from 2015. Support said they have not found a root cause in my ticket.
      
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    - Re: RTP static list not showing up when creating segment
      
      Carrie St Clair May 4, 2018 8:26 AM (in response to JD Nelson)
      
      Hi JD,
      
      I attended your presentation at Summit; it was very informative! Just wondering if you know if there is a lag in when you create the static list and when it shows up in Web Personalization. I am not seeing the static list I created this morning yet.
      
      Thanks!
      Carrie
      
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      - Re: RTP static list not showing up when creating segment
        
        Carrie St Clair May 4, 2018 8:35 AM (in response to Carrie St Clair)
        
        Just confirmed that there is a lag. It was roughly 20 minutes between when I created the smart list and when I saw it in Web Personalization.
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        Re: RTP static list not showing up when creating segment
        
        JD Nelson May 4, 2018 9:08 AM (in response to Carrie St Clair)
        
        ah - good to know. I haven't fully implemented my first campaign with this yet (had to wait for Summit to be over to get back into the swing of things). 20 min seems pretty good -- especially when considering that previously syncing a data field would take 24-48 hours. I'm excited to use this; it's going to simplify segmentations like I can't believe!!
        
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        Re: RTP static list not showing up when creating segment
        
        Donte Murphy May 4, 2018 10:29 AM (in response to JD Nelson)
        
        i agree! JD
        
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        Re: RTP static list not showing up when creating segment
        
        Donte Murphy May 10, 2018 9:05 AM (in response to Carrie St Clair)
        
        Wanted to ask how long it takes for static lists to populate in Web Personalization?
        
        Dontè M. Murphy | Senior Manager Global Marketing Programs
        
        Worldwide Clinical Trials
        1000 Continental Drive, #290, King of Prussia, PA, 19406, USA
        M: +1 757.849.8363 | O: +1 484.253.0721 WORLDWIDE.COM<http://www.worldwide.com/>
        
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        Re: RTP static list not showing up when creating segment
        
        Donte Murphy May 10, 2018 9:06 AM (in response to Carrie St Clair)
        
        Looking to upload this static list VIP_Static_List_For_WP from our Marketo instance to web personalization
        
        Dontè M. Murphy | Senior Manager Global Marketing Programs
        
        Worldwide Clinical Trials
        1000 Continental Drive, #290, King of Prussia, PA, 19406, USA
        M: +1 757.849.8363 | O: +1 484.253.0721 WORLDWIDE.COM<http://www.worldwide.com/>
        
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        Re: RTP static list not showing up when creating segment
        
        Carrie St Clair May 10, 2018 11:32 AM (in response to Donte Murphy)
        
        It took about 20 minutes for a new static list to show up in Web Personalization for me when we tried it last week.
        
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        Re: RTP static list not showing up when creating segment
        
        Donte Murphy May 10, 2018 11:35 AM (in response to Carrie St Clair)
        
        Thanks. It’s working now.
        
        My timing was about the same.
        
        Best,
        
        Dontè M. Murphy | Senior Manager Global Marketing Programs
        
        Worldwide Clinical Trials
        1000 Continental Drive, #290, King of Prussia, PA, 19406, USA
        M: +1 757.849.8363 | O: +1 484.253.0721 WORLDWIDE.COM<http://www.worldwide.com/>
        
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