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Wrong email sent because of an approval error saying that the email was already open

Question asked by Joel Dobbins on Feb 21, 2018

We checked the action history and all the emails tests and have concluded that this was most likely a Marketo bug, a wrong email being sent out

 

All the tests we sent from that Marketo email instance were correct and there were no email code changes recorded in the log since the last test email sent

 

There was an unusual scenario that did occur though, which is documented in our email trails:

 

When we right-clicked and approved the email it popped up with an unusual message saying that we couldn't approve it because it was already opened. 5 minutes later I tried right-clicking and approving again and it worked as per normal

 

The same email then got scheduled with the wrong email even though there was no activity log to show that it was changed, and you can see previously when we had updated it but then in-between the last sending of a test and then approving

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