Re: SFDC Campaigns disappearing from available list in Marketo

Anonymous
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SFDC Campaigns disappearing from available list in Marketo

We have a number of ordinary campaigns in SFDC that have disappeared from the list of available campaigns in Marketo.  They are all active and were available and usable within Marketo just yesterday.  What might be causing this? 
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3 REPLIES 3
Anonymous
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Re: SFDC Campaigns disappearing from available list in Marketo

Hey Jeremy,
This sounds like it may be a permissions issue in SFDC.

To test this, log into SFDC as the Marketo sync user and see if you can navigate to the campaigns that are not showing up in Marketo. Verify that they are also active at this time.

Best,
Will
Anonymous
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Re: SFDC Campaigns disappearing from available list in Marketo

Thanks Will.  There are no permission issues and as I said, all the campaigns are active.
Anonymous
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Re: SFDC Campaigns disappearing from available list in Marketo

Hey Jeremy,
Go ahead and open a support case. If the campaign is active and is visible to the Marketo Sync User, it should be selectable in Marketo.