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Removing Hard Bounces

Question asked by Sophia Sellars on Jan 30, 2018
Latest reply on Feb 1, 2018 by Jasmine Kyles

I sent an email to a large list of people. The email stats says there were ~23,000 bounces.

 

I created a smart list for bounces ("email bounced") and soft bounces ("email bounced soft"), but the total only added up to about 12,000.

 

I want to remove all the hard bounces from our database, but I'm not sure the smart list is pulling all of the hard bounces in the smart list.

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