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Re: Removing Hard Bounces
Hi Sophia,
Start will "email invalid" filter. It will give you the whole list of hard bounces, whatever the email that caused it.
-Greg
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Re: Removing Hard Bounces
But that still doesn’t help me to understand why the hard bounces + soft bounces for an email don’t equal the total number of bounces.
Sophia Sellars | Digital Marketing Coordinator
National Association of Corporate Directors
Direct: 571-367-3688
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Re: Removing Hard Bounces
Hi again Sophia,
The "email bounced" filter only gives you the hard bounced, while the dashboard gives your the total soft + hard.
If you use the "email soft bounce" filter on the same email, does it give you the difference ?
Of not, then it's a case for support.
-Greg
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Re: Removing Hard Bounces
No, the soft bounce report is only an additional 10,000 names. So it doesn’t add up. I’ll submit to support.
Thanks,
Sophia Sellars | Digital Marketing Coordinator
National Association of Corporate Directors
Direct: 571-367-3688
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Re: Removing Hard Bounces
Detailed info on the bounce categories (hard vs. soft) can be found here: Making sense of Marketo email bounce categories
I recommend creating smart lists to determine the types of email bounces that occurring in your database. Then you can best determine what to do with the bounced emails.
