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Re: 404 Not Found Error in Email Links
JD NelsonJan 3, 2018 4:04 PM (in response to Nick Altenburg)
did you migrate your redirect list too? Is this happening for ALL links to previous content, or only some?
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Re: 404 Not Found Error in Email Links
Nick Altenburg Jan 3, 2018 4:07 PM (in response to JD Nelson)What is/where do I find the redirect list?
And this is to ALL links - including local Marketo landing pages and external pages.
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Re: 404 Not Found Error in Email Links
JD NelsonJan 3, 2018 4:09 PM (in response to Nick Altenburg)
if it's "all links" then it's probably not the redirect list (which is found in Admin under Landing Pages, then the "Rules" tab).
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Re: 404 Not Found Error in Email Links
Sanford Whiteman Jan 3, 2018 4:26 PM (in response to Nick Altenburg)2 of 2 people found this helpfulHave you been sure to set your branding domain CNAME to point to the new instance?
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Re: 404 Not Found Error in Email Links
Nick Altenburg Jan 8, 2018 9:23 AM (in response to Sanford Whiteman)Sanford,
We set the CNAME to point to the new instance and I am still having issues.. Now the images show up, but they direct to our homepage instead of the page they are supposed to go to. Do you know the issue could be here?
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Re: 404 Not Found Error in Email Links
Sanford Whiteman Jan 8, 2018 9:29 AM (in response to Nick Altenburg)Does the old Munchkin ID appear in the image path? (i.e. pages.example.com/rs/aaa-111-333/image.jpg)
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Re: 404 Not Found Error in Email Links
Nick Altenburg Jan 8, 2018 9:35 AM (in response to Sanford Whiteman)Yes. It's the links that are the issue now, not the images.
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Re: 404 Not Found Error in Email Links
Nick Altenburg Jan 8, 2018 9:36 AM (in response to Nick Altenburg)Sorry - no, the old Munchkin ID is not there. It is the new one.
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Re: 404 Not Found Error in Email Links
Sanford Whiteman Jan 8, 2018 9:37 AM (in response to Nick Altenburg)But do the images actually exist at the new URL?
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Re: 404 Not Found Error in Email Links
Nick Altenburg Jan 8, 2018 9:45 AM (in response to Sanford Whiteman)Yes. I uploaded them to the design studio then added them to the email with the new URL.
This is what I discovered:
- In preview mode: the correct images show up and link to the correct page
- In a test: the correct images show up, but direct to our homepage.
- When I hover over the link in the test email, I see (http://go.homepage.com./querystring of numbers). We used info. and go. as our subdomains. These were also the subdomains we used in our old instance, which is still active.
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Re: 404 Not Found Error in Email Links
Sanford Whiteman Jan 8, 2018 8:21 PM (in response to Nick Altenburg)1 of 1 people found this helpfulOK, double-check that your CNAMEs refer to the right canonical (primary) hostname.
- The branding (tracking) domain, go.example.com, points to mkto-*.com
- The LP domain, info.example.com, points to *.mktoweb.com, your so-called "account string"
<img src=> attributes are loaded via the LP domain and should stay that way in rendered emails.
While <link href=> may be originally under the LP domain (or at any third-party domain) when entered in the Email Editor, they'll be rewritten to the branding domain in an actual email.
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